Return Policy/Shipping info
♥DUE TO THE HIGH VOLUME OF ORDERS, ALL Orders are processed within 6 business days (Monday through Friday). Processing time includes the time when your shipping label is created until it is picked up and scanned by your shipping carrier. Due to COVID, we are experiencing delays on postal carriers picking up our packages. We are closed on Saturdays Sundays and holidays. International orders are processed between 6-8 business days.
♥ Kindly note, we cannot cancel an order after it has been placed.
♥ We are not responsible for lost/stolen packages. Once a package has left our facility, USPS will hold all liability if a package is lost/stolen.
Important Information on International Orders:
International shipments may be subject to import customs, taxes, and duty fees, which are charged upon arrival of your package in the country of destination. These fees are the responsibility of the customer to pay, not Shop Official Bee's. Unfortunately, we cannot predict what your particular customs, taxes, and duty fees may be. If you wish to receive more information on your country's customs policies please contact your local customs office. Orders that are refused will be charged the original shipping to us, or subject to become a total loss.
FOR QUESTIONS EMAIL: firstname.lastname@example.org
♥ WE ARE CURRENTLY NOT ACCEPTING ANY RETURNS DUE TO COVID. THANK YOU FOR UNDERSTANDING
♥ If an item happen to be damaged or defective, you must report it to us within (5) days After delivery day . ANY DAMAGES or defective items reported after the (5) days will NOT be accepted. Please attach photos of the return inquiry.
♥ If a damaged item is returned to us without letting us know before sending it out, we will not accept the return and will be sending the item(s) back to you. The shipping costs will need to be paid by the customer to send the damaged item(s) back. They will not be sent back until the payment is received.
♥ If you are missing an item from your order, you will need to provide us with a photo of your packing slip you received. If you cannot provide us with this photo, we cannot assist you in the situation. You must report it to us within (5) days after delivery day .
♥Shipping costs are non-refundable.
Sale and Discounted Items:
♥All sale and discounted items are final. Sale and discounted items are not eligible for return or store credit. Please be sure to confirm the size/color of these items before confirming your purchase.
♥ALL PURCHASES FROM OUR SITEWIDE SALES (ex. "solemates40," "50% off entire site," etc.) ARE FINAL SALE. They are not eligible for return or store credit. Please be sure to confirm the size/color of these items before confirming your purchase.
♥All regular priced items are eligible for return and store credit.