Return Policy/Shipping info
♥DUE TO THE HIGH VOLUME OF ORDERS, ALL Orders are processed within 6 business days (Monday through Friday). Processing time includes the time when your shipping label is created until it is picked up and scanned by your shipping carrier. Due to COVID, we are experiencing delays on postal carriers picking up our packages. We are closed on Saturdays Sundays and holidays. International orders are processed between 6-8 business days.
♥ Kindly note, we cannot cancel an order after it has been placed.
♥ We are not responsible for lost/stolen packages. Once a package has left our facility, USPS will hold all liability if a package is lost/stolen.
Important Information on International Orders:
International shipments may be subject to import customs, taxes, and duty fees, which are charged upon arrival of your package in the country of destination. These fees are the responsibility of the customer to pay, not Shop Official Bee's. Unfortunately, we cannot predict what your particular customs, taxes, and duty fees may be. If you wish to receive more information on your country's customs policies please contact your local customs office. Orders that are refused will be charged the original shipping to us, or subject to become a total loss.
FOR QUESTIONS EMAIL: firstname.lastname@example.org
♥Any APPROVED returns made will be eligible for store credit only! we do not process REFUNDS, (If you ordered the wrong item and or size we are not responsible for the shipping fee.
♥ If an item happen to be damaged or defective, you must report it to us within (5) days After delivery day . ANY DAMAGES or defective items reported after the (5) days will NOT be accepted. Please attach photos of the return inquiry
♥ If you are missing an item from your order, you will need to provide us with a photo of your packing slip you received. If you cannot provide us with this photo, we cannot assist you in the situation.
We do not provide prepaid return labels; you are responsible for covering shipping costs to return, If the wrong shoe was sent to you we will cover shipping.
♥Shipping costs are non-refundable. If your item was returned for store credit, shipping will be deducted from the total cost.
♥If you happen to return any package over $75, we recommend you purchase shipping insurance for the carrier in which you purchased your return label from. We cannot guarantee we will receive any packages sent back to us.
Sale and Discounted Items:
♥All sale and discounted items are final. Sale and discounted items are not eligible for return or store credit. Please be sure to confirm the size/color of these items before confirming your purchase.
♥All regular priced items are eligible for return and store credit.